Frequently Asked Questions

ONLINE PURCHASE

How to place an order?

To place an order, select the desired color and size of the product you want to purchase and then add the product to your bag. You can modify or validate your basket before making your payment. Once you have selected your items, complete your order by clicking on “Checkout”. You’ll be asked to choose your payment method and enter your shipping details. Please, check that the information you entered is correct and click “Pay now”.

How will I know if you received an order?

To place an order, select the desired color and size of the product you want to purchase and then add the product to your bag. You can modify or validate your basket before making your payment. Once you have selected your items, complete your order by clicking on “Checkout”. You’ll be asked to choose your payment method and enter your shipping details. Please, check that the information you entered is correct and click “Pay now”.

How can I cancel my order?

SHIPPING

How do I track my order?

How do I collect my order?

Can I collect my order in store?

How much duty and tax will I have to pay?

How much do I pay for shipping?